FAQ
FAQ
How can I place an order?
Simply browse our store, add your favorite Labubu items to your cart, and proceed to checkout. Payments are 100% secure.
What payment methods do you accept?
We accept credit cards as a payment method.
Can I modify or cancel my order after purchasing?
Yes, you can cancel your order within 12 hours after placing it. After this period, the order will be processed and shipped.
How do I know if my order was successfully placed?
You will receive an order confirmation email after completing your purchase. If you do not receive it, please check your spam folder or contact us.
Do you ship worldwide?
Yes, we ship to all countries worldwide.
What are the shipping costs?
Shipping is free on orders over $49. Below this amount, the shipping cost will be calculated at checkout.
How long does shipping take?
Orders are delivered within 3 to 7 business days after processing.
How can I track my order?
Once your order is shipped, you can track it through our "Track My Order" page.
What is your return policy?
You can return an item within 30 days after receiving it.
Who covers the return shipping costs?
Return shipping costs are at the customer's expense.
Which items cannot be returned?
- Opened blind boxes
- Products on sale or promotion
Question
Answer
How long does it take to receive a refund?
Refunds are initiated within 24 hours after the request is approved. However, bank processing times may take up to 7 days for the amount to reflect in your account.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible if the returned product meets our return conditions.
Are your products official and licensed?
Yes, all our products are officially licensed by Pop Mart.
Will limited edition items be restocked?
Some limited editions may be restocked, but we cannot guarantee availability.
Do you offer pre-orders?
No, we do not offer pre-orders.
Do you have a physical store?
No, we are an online-only store.
Are my payments secure?
Yes, we use Stripe to ensure 100% secure payments.
Do you store my payment information?
No, we do not store any payment details.
Do you use my data for marketing purposes?
Yes, we may use your data for marketing purposes, such as sending promotional emails.
Can I request to delete my personal data?
Yes, you can request data deletion by contacting us.
What are your customer service hours?
Our customer support is available Monday to Saturday, from 9am to 5pm.
How can I contact you?
You can reach us via email or through our contact form.
What languages does your customer service support?
Our customer support is available in English only.
How long does it take to get a response?
We typically respond within 12 hours.
How can I place an order?
Simply browse our store, add your favorite Labubu items to your cart, and proceed to checkout. Payments are 100% secure.
What payment methods do you accept?
We accept credit cards as a payment method.
Can I modify or cancel my order after purchasing?
Yes, you can cancel your order within 12 hours after placing it. After this period, the order will be processed and shipped.
How do I know if my order was successfully placed?
You will receive an order confirmation email after completing your purchase. If you do not receive it, please check your spam folder or contact us.
Do you ship worldwide?
Yes, we ship to all countries worldwide.
What are the shipping costs?
Shipping is free on orders over $49. Below this amount, the shipping cost will be calculated at checkout.
How long does shipping take?
Orders are delivered within 3 to 7 business days after processing.
How can I track my order?
Once your order is shipped, you can track it through our "Track My Order" page.
What is your return policy?
You can return an item within 30 days after receiving it.
Who covers the return shipping costs?
Return shipping costs are at the customer's expense.
Which items cannot be returned?
- Opened blind boxes
- Products on sale or promotion
Question
Answer
How long does it take to receive a refund?
Refunds are initiated within 24 hours after the request is approved. However, bank processing times may take up to 7 days for the amount to reflect in your account.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible if the returned product meets our return conditions.
Are your products official and licensed?
Yes, all our products are officially licensed by Pop Mart.
Will limited edition items be restocked?
Some limited editions may be restocked, but we cannot guarantee availability.
Do you offer pre-orders?
No, we do not offer pre-orders.
Do you have a physical store?
No, we are an online-only store.
Are my payments secure?
Yes, we use Stripe to ensure 100% secure payments.
Do you store my payment information?
No, we do not store any payment details.
Do you use my data for marketing purposes?
Yes, we may use your data for marketing purposes, such as sending promotional emails.
Can I request to delete my personal data?
Yes, you can request data deletion by contacting us.
What are your customer service hours?
Our customer support is available Monday to Saturday, from 9am to 5pm.
How can I contact you?
You can reach us via email or through our contact form.
What languages does your customer service support?
Our customer support is available in English only.
How long does it take to get a response?
We typically respond within 12 hours.